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    1.A conceptual and methodological investigation of a multilevel model of customer incivility

    Liu, J, Washburn, I,     More...

    INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT[0278-4319], Published 2019, Volume 79, Pages 168-178

    收錄情况: WOS SCOPUS

    WOS核心合集引用: 12  2023影響因子:  10.0  发表年影響因子:  6.701 

    2.Going above and beyond for your own sake? An integrated model of hotel employees' OCB, workplace thriving, and perceived control

    Liu, J, Ma, E, Zhong     More...

    INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT[0278-4319], Published 2025, Volume 128,

    收錄情况: WOS SCOPUS

    2023影響因子:  10.0 

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