1.It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure

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Yu, Jing (Jasper), Liu, Xiaoming (Rose), He, Mang, Huang, Liman (Mandy), Li, Jun (Justin)     Less

International Journal of Hospitality Management[0278-4319], Published 2024, Volume 120, Issue 5,

收錄情况： SCOPUS

2023影響因子:  10.0 

2.Morality or hypocrisy: The effect of hotel sustainability labels varies across different online review valence

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Lv, LX, Liu, GR, Zhou, WR, Yu, J     Less

International Journal of Hospitality Management[0278-4319], Published 2024, Volume 122, Issue 7, Pages 103-838

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WOS核心合集引用: 0  2023影響因子:  10.0