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    1.It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure

    Yu, Jing (Jasper), L     More...

    International Journal of Hospitality Management[0278-4319], Published 2024, Volume 120, Issue 5,

    收錄情况: SCOPUS

    2023影響因子:  9.9 

    2.Morality or hypocrisy: The effect of hotel sustainability labels varies across different online review valence

    Lv, L., Liu, G., Zho     More...

    International Journal of Hospitality Management[0278-4319], Published 2024, Volume 122, Issue 7, Pages 103-838

    2023影響因子:  9.9 

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