排序方式:
1.It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure
Yu, Jing (Jasper), L
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Yu, Jing (Jasper), Liu, Xiaoming (Rose), He, Mang, Huang, Liman (Mandy), Li, Jun (Justin)
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International Journal of Hospitality Management[0278-4319],
Published 2024,
Volume 120,
Issue 5,
收錄情况:
SCOPUS
2023影響因子:
10.0
2.Morality or hypocrisy: The effect of hotel sustainability labels varies across different online review valence
Lv, LX, Liu, GR, Zho
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Lv, LX, Liu, GR, Zhou, WR, Yu, J
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International Journal of Hospitality Management[0278-4319],
Published 2024,
Volume 122,
Issue 7,
Pages 103-838
收錄情况:
WOS
SCOPUS
WOS核心合集引用: 1
2023影響因子:
10.0