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    1.It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure

    Yu, Jing (Jasper), L     More...

    International Journal of Hospitality Management[0278-4319], Published 2024, Volume 120, Issue 5,

    收錄情况: SCOPUS

    2022影響因子:  11.7 

    2.Application of the extended value-belief-norm (VBN) theory to understand consumers’ intention to use autonomous delivery vehicles (ADVs)

    Chunhua, Ju, Shuo, W     More...

    Heliyon[2405-8440], Published 2023, Volume 9, Issue 9,

    收錄情况: WOS SCOPUS

    WOS核心合集引用:  2022影響因子:  4.0 

    3.Disentangling the Dynamics of Ecogamification Platforms: A Triadic Perspective

    Yu, Jing (Jasper), L     More...

    Proceedings of the Asia-Pacific CHRIE 2023 Conference, Published 2023, Pages 842-848

    4.Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis

    (Rose) Liu, Xiaoming     More...

    International Journal of Contemporary Hospitality Management[0959-6119], Published 2022, Volume 34, Issue 12, Pages 4631-4652

    收錄情况: WOS SCOPUS

    WOS核心合集引用: 18  2022影響因子:  11.1  发表年影響因子:  11.1 

    5.Just Being There Matters: Customer Responses to Robot’s Physical Presence After Service Failure

    Jing (Jasper) Yu, Xi     More...

    Proceedings of the conference on managing tourism across continents[2834-4731], Published 2022, Volume 3, Pages 97-98

    6.Mixed methods research in tourism and hospitality journals

    Truong, Dao, Xiaomin     More...

    International Journal of Contemporary Hospitality Management[0959-6119], Published 2020, Volume 32, Issue 4, Pages 1563-1579

    收錄情况: WOS SCOPUS

    WOS核心合集引用: 40  2022影響因子:  11.1  发表年影響因子:  6.514 

    7.Consumer's intention to use self-service parcel delivery service in online retailing: An empirical study

    Chen, Yuangao, Yu, J     More...

    Internet Research[1066-2243], Published 2018, Volume 28, Issue 2, Pages 500-519

    收錄情况: WOS SCOPUS

    WOS核心合集引用: 76  2022影響因子:  5.9  发表年影響因子:  4.109 

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