1.A meta-analytic model of the influence of customer mistreatment on employees' work outcomes

Tan, HJ, Zhang, Y, Z     More...

Tan, HJ, Zhang, Y, Zhao, XY, Mattila, AS, Yang, H     Less

JOURNAL OF BUSINESS RESEARCH[0148-2963], Published 2026, Volume 206,

收錄情况： WOS SCOPUS

WOS核心合集引用: 0  2024影響因子:  9.8 

2.Exploring the Dual-Aspect Well-Being of Digital Nomads in Tourism and Hospitality: A Conceptual Framework

Heo, Jaewan, Zhang,     More...

Heo, Jaewan, Zhang, Tingting, Hua, Nan, Zhao, Xinyuan     Less

Journal of Smart Tourism[2765-2157], Published 2026, Volume 6, Issue 1, Pages 3-16

收錄情况： SCOPUS

3.凝聚智慧、砥砺前行：旅游管理领域“十五五”发展战略分析与思考

徐心, 保继刚, 张玉利, 赵新元, 孙     More...

徐心, 保继刚, 张玉利, 赵新元, 孙九霞, 杜运周, 郭隽万果, 张怡佳, 崔晨, 朱竑, 谭红娟, 徐虹, 李辉, 李朋波, 霍丹奇, 武守强, 丁一, 杨虹, 李彬, 张阳, 刘子祯, 周晨     Less

商业经济与管理[1000-2154], Published 2026, Issue 1, Pages 4-39

收錄情况： CNKI

4.Effect of psychical environment on experience design and management

Chan, ICC, Chen, ZY,     More...

Chan, ICC, Chen, ZY, Zhao, XY, Law, R     Less

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2026,

收錄情况： WOS

WOS核心合集引用: 0  2024影響因子:  9.0 

5.The double-edged sword: IT's moderating role on the human capital-financial performance link in hotels

Kim, Yoo Ri, Hua, Na     More...

Kim, Yoo Ri, Hua, Nan, DeFranco, Agnes L., Zhao, Xinyuan (Roy), Heo, Jaewan     Less

Tourism Management[0261-5177], Published 2026, Volume 116,

收錄情况： WOS SCOPUS

WOS核心合集引用: 0  2024影響因子:  12.4 

6.Business tourism: a bibliometric visualization review (1994-2023)

Liu, J, Mai, HW, Zha     More...

Liu, J, Mai, HW, Zhao, XY, Zhou, ZR     Less

TOURISM REVIEW[1660-5373], Published 2025, Volume 80, Issue 5, Pages 989-1016

收錄情况： WOS SCOPUS

WOS核心合集引用: 5  2024影響因子:  7.9 

7.How do organizational emotion resources enhance Gen Z person-job fit in hotels? Roles of career adaptability and diversity management

Zhou, XM, Wang, S, Z     More...

Zhou, XM, Wang, S, Zhao, XY, Namasivayam, K     Less

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT[0278-4319], Published 2025, Volume 126,

收錄情况： WOS SCOPUS

WOS核心合集引用: 5  2024影響因子:  8.3 

8.Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory

Yang, Y, Li, Y, Zhao     More...

Yang, Y, Li, Y, Zhao, XY, Law, R, Song, HJ     Less

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2025, Volume 37, Issue 5, Pages 1703-1724

收錄情况： WOS SCOPUS

WOS核心合集引用: 2  2024影響因子:  9.0 

9.Digital well-being in hospitality: epistemology, scope, aggregation, and specification

Chen, YH, Law, R, Zh     More...

Chen, YH, Law, R, Zhao, XY     Less

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2025, Volume 37, Issue 5, Pages 1553-1573

收錄情况： WOS SCOPUS

WOS核心合集引用: 2  2024影響因子:  9.0 

10.The double-edged sword of leader-member exchange: when and why leader-member exchange promotes versus inhibits workplace deviant behavior

Yang, H, Zhao, XY, H     More...

Yang, H, Zhao, XY, Huang, G, Zhang, L, Zhang, Y     Less

CHINESE MANAGEMENT STUDIES[1750-614X], Published 2025,

收錄情况： WOS SCOPUS

WOS核心合集引用: 7  2024影響因子:  2.3 

11.Customer misbehavior in AI-enabled services

Zhao, XY, Tan, HJ, Z     More...

Zhao, XY, Tan, HJ, Zhang, Y, Mattila, ASS, Hua, N     Less

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2025, Pages 1-18

收錄情况： WOS SCOPUS

WOS核心合集引用: 3  2024影響因子:  9.0 

12.Crowding paradoxes in tourism: A meta-analysis of behavioral intentions, emotional responses, and boundary conditions

Luo, LT, Zhao, XY, Z     More...

Luo, LT, Zhao, XY, Zhang, Y, So, KKF, Hua, N     Less

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT[1447-6770], Published 2025, Volume 65,

收錄情况： WOS SCOPUS

WOS核心合集引用: 4  2024影響因子:  7.8 

13.Customer misbehavior in AI-enabled services (OCT, 10.1108/IJCHM-04-2025-0520, 2025)

Zhao, X, Tan, H, Zha     More...

Zhao, X, Tan, H, Zhang, Y, Mattila, AS, Hua, N     Less

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2025,

收錄情况： WOS

WOS核心合集引用: 0  2024影響因子:  9.0 

14.Tourists' multiple professional identities: how does fast-paced travel compensate for tourists' self-inconsistency?

Lv, Y, Zhao, XY, Wan     More...

Lv, Y, Zhao, XY, Wang, YC, Hu, LY, Jiao, YC     Less

ASIA PACIFIC JOURNAL OF TOURISM RESEARCH[1094-1665], Published 2025,

收錄情况： WOS SCOPUS

WOS核心合集引用: 1  2024影響因子:  3.3 

15.A dual-path model of work-family conflict and hospitality employees' job and life satisfaction

Yang, H, Zhao, XY, M     More...

Yang, H, Zhao, XY, Ma, E     Less

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT[1447-6770], Published 2024, Volume 58, Pages 154-163

收錄情况： WOS SCOPUS

WOS核心合集引用: 15  2024影響因子:  7.8  发表年影響因子:  7.8 

16.How mentors inspire affective commitment in newcomers: The roles of servant leadership, psychological capital, and feedback-seeking behavior

Zhou, XM, Zhang, SJ,     More...

Zhou, XM, Zhang, SJ, Zhao, XY, Namasivayam, K, Zheng, HH     Less

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT[0278-4319], Published 2024, Volume 118,

收錄情况： WOS SCOPUS

WOS核心合集引用: 20  2024影響因子:  8.3  发表年影響因子:  8.3 

17.Does attitudes toward own aging explain more variance in aging-related outcomes than chronological age and subjective age? A meta-analysis

Yang, H, Shi, JQ, Zh     More...

Yang, H, Shi, JQ, Zhao, XY, Pryor, C, Tian, MW     Less

WORK AGING AND RETIREMENT[2054-4642], Published 2024, Volume 10, Issue 2, Pages 188-197

收錄情况： WOS SCOPUS

WOS核心合集引用: 2  2024影響因子:  2.3  发表年影響因子:  2.3 

18.The impact of customer misbehavior on frontline employees' work-family conflict and withdrawal behaviors

Zhao, XY, Wang, FJ,     More...

Zhao, XY, Wang, FJ, Mattila, AS, Leong, AMW, Cui, ZZ, Yang, H     Less

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2024,

收錄情况： WOS SCOPUS

WOS核心合集引用: 15  2024影響因子:  9.0  发表年影響因子:  9.0 

19.不合规任务对酒店员工退缩行为的影响机制：一个被调节的链式中介模型

李朋波,陈涛,黄子欣,敖霞,高静,赵新元     More...

李朋波,陈涛,黄子欣,敖霞,高静,赵新元     Less

旅游科学[1006-575X], Published 2024, Volume 38, Issue 4, Pages 99-118

收錄情况： CNKI

20.When customers become scapegoats: how negative gossip about organizational change can cause negative emotions and displaced aggression

Cao, WY, Chen, L, Ta     More...

Cao, WY, Chen, L, Tang, R, Zhao, XY, Mattila, AS, Liu, J, Qin, Y     Less

PERSONNEL REVIEW[0048-3486], Published 2024,

收錄情况： WOS SCOPUS

WOS核心合集引用: 2  2024影響因子:  4.2  发表年影響因子:  4.2