1.A meta-analytic model of the influence of customer mistreatment on employees' work outcomes

Tan, HJ, Zhang, Y, Z     More...

Tan, HJ, Zhang, Y, Zhao, XY, Mattila, AS, Yang, H     Less

JOURNAL OF BUSINESS RESEARCH[0148-2963], Published 2026, Volume 206,

收錄情况： WOS SCOPUS

WOS核心合集引用: 0  2024影響因子:  9.8 

2.Business tourism: a bibliometric visualization review (1994-2023)

Liu, J, Mai, HW, Zha     More...

Liu, J, Mai, HW, Zhao, XY, Zhou, ZR     Less

TOURISM REVIEW[1660-5373], Published 2025, Volume 80, Issue 5, Pages 989-1016

收錄情况： WOS SCOPUS

WOS核心合集引用: 5  2024影響因子:  7.9 

3.How do organizational emotion resources enhance Gen Z person-job fit in hotels? Roles of career adaptability and diversity management

Zhou, XM, Wang, S, Z     More...

Zhou, XM, Wang, S, Zhao, XY, Namasivayam, K     Less

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT[0278-4319], Published 2025, Volume 126,

收錄情况： WOS SCOPUS

WOS核心合集引用: 5  2024影響因子:  8.3 

4.Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory

Yang, Y, Li, Y, Zhao     More...

Yang, Y, Li, Y, Zhao, XY, Law, R, Song, HJ     Less

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2025, Volume 37, Issue 5, Pages 1703-1724

收錄情况： WOS SCOPUS

WOS核心合集引用: 1  2024影響因子:  9.0 

5.Digital well-being in hospitality: epistemology, scope, aggregation, and specification

Chen, YH, Law, R, Zh     More...

Chen, YH, Law, R, Zhao, XY     Less

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2025, Volume 37, Issue 5, Pages 1553-1573

收錄情况： WOS SCOPUS

WOS核心合集引用: 2  2024影響因子:  9.0 

6.The double-edged sword of leader-member exchange: when and why leader-member exchange promotes versus inhibits workplace deviant behavior

Yang, H, Zhao, XY, H     More...

Yang, H, Zhao, XY, Huang, G, Zhang, L, Zhang, Y     Less

CHINESE MANAGEMENT STUDIES[1750-614X], Published 2025,

收錄情况： WOS SCOPUS

WOS核心合集引用: 5  2024影響因子:  2.3 

7.Customer misbehavior in AI-enabled services

Zhao, XY, Tan, HJ, Z     More...

Zhao, XY, Tan, HJ, Zhang, Y, Mattila, ASS, Hua, N     Less

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2025, Pages 1-18

收錄情况： WOS SCOPUS

WOS核心合集引用: 1  2024影響因子:  9.0 

8.Crowding paradoxes in tourism: A meta-analysis of behavioral intentions, emotional responses, and boundary conditions

Luo, LT, Zhao, XY, Z     More...

Luo, LT, Zhao, XY, Zhang, Y, So, KKF, Hua, N     Less

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT[1447-6770], Published 2025, Volume 65,

收錄情况： WOS SCOPUS

WOS核心合集引用: 2  2024影響因子:  7.8 

9.Customer misbehavior in AI-enabled services (OCT, 10.1108/IJCHM-04-2025-0520, 2025)

Zhao, X, Tan, H, Zha     More...

Zhao, X, Tan, H, Zhang, Y, Mattila, AS, Hua, N     Less

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2025,

收錄情况： WOS

WOS核心合集引用: 0  2024影響因子:  9.0 

10.Tourists' multiple professional identities: how does fast-paced travel compensate for tourists' self-inconsistency?

Lv, Y, Zhao, XY, Wan     More...

Lv, Y, Zhao, XY, Wang, YC, Hu, LY, Jiao, YC     Less

ASIA PACIFIC JOURNAL OF TOURISM RESEARCH[1094-1665], Published 2025,

收錄情况： WOS SCOPUS

WOS核心合集引用: 0  2024影響因子:  3.3 

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