1.Linking customer mistreatment to employees’ helping behaviour: a self-efficacy perspective of autonomous and dependent helping

Wu, Haibo, Chen, Men     More...

Wu, Haibo, Chen, Mengsang, Wang, Xiaohui     Less

International Journal of Contemporary Hospitality Management[0959-6119], Published 2023, Volume 35, Issue 10, Pages 3681-3702

收錄情况： WOS SCOPUS

WOS核心合集引用: 2  2022影響因子:  11.1 

2.Why customer mistreatment undermines hospitality employees' performance: the moderating role of job crafting

Lu, WZ, Wu, HB, Liu,     More...

Lu, WZ, Wu, HB, Liu, SS, Guo, ZS, He, XT     Less

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2022, Volume 34, Issue 10, Pages 3588-3606

收錄情况： WOS SCOPUS

WOS核心合集引用: 8  2022影響因子:  11.1  发表年影響因子:  11.1