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    1.Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

    Yang, T, Wu, J, Zhan     More...

    INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2024, Volume 36, Issue 3, Pages 873-892

    收錄情况: WOS SCOPUS

    WOS核心合集引用: 10  2023影響因子:  9.1 

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