1.What consumer complaints should hoteliers prioritize? Analysis of online reviews under different market segments
Wu, J, Zhao, N
More...
Wu, J, Zhao, N
Less
JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT[1936-8623],
Published 2023,
Volume 32,
Issue 1,
Pages 1-28
收錄情况:
WOS
SCOPUS
WOS核心合集引用: 21
2023影響因子:
11.9
发表年影響因子:
11.9
2.The hidden gems in online reviews: unraveling how the expressions of affective needs impact review usefulness
Yang, T, Zhang, CJ,
More...
Yang, T, Zhang, CJ, Wu, J, Zhang, JM
Less
JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT[1936-8623],
Published 2024,
收錄情况:
WOS
SCOPUS
WOS核心合集引用: 1
2023影響因子:
11.9