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    1.What consumer complaints should hoteliers prioritize? Analysis of online reviews under different market segments

    Wu, J, Zhao, N

    JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT[1936-8623], Published 2023, Volume 32, Issue 1, Pages 1-28

    收錄情况: WOS SCOPUS

    WOS核心合集引用: 21  2023影響因子:  11.9  发表年影響因子:  11.9 

    2.The hidden gems in online reviews: unraveling how the expressions of affective needs impact review usefulness

    Yang, T, Zhang, CJ,     More...

    JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT[1936-8623], Published 2024,

    收錄情况: WOS SCOPUS

    WOS核心合集引用:  2023影響因子:  11.9 

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