1.Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

Yang, T, Wu, J, Zhan     More...

Yang, T, Wu, J, Zhang, JM     Less

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT[0959-6119], Published 2024, Volume 36, Issue 3, Pages 873-892

收錄情况： WOS SCOPUS

WOS核心合集引用: 34  2024影響因子:  9.0  发表年影響因子:  9.0 

2.Taste, trend, and turmoil: Tracking the life cycle of internet-famous restaurants through customer satisfaction

Wu, Jie, Zhang, Chen     More...

Wu, Jie, Zhang, Chen Jason, Huang, Guo Qiong Ivanka, Yang, Tong, Hao, Fei     Less

International Journal of Hospitality Management[0278-4319], Published 2025, Volume 126,

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WOS核心合集引用: 6  2024影響因子:  8.3